At Origin Soap, we are committed to providing our customers with high-quality organic and natural handmade soaps. We take pride in our products and want our customers to be completely satisfied with their purchases. However, we understand that sometimes returns and refunds are necessary. Please read our return and refund policy carefully to understand our terms and conditions.
We do not accept returns on any of our products. Once you have purchased our soap, we cannot accept it back for a refund or exchange. This policy is in place to ensure the purity and quality of our products, as we cannot guarantee that returned products have been properly handled or stored.
We take great care to ensure that our products are of the highest quality, and we are confident that you will be satisfied with your purchase. However, we understand that sometimes refunds are necessary. We do not offer refunds for any technical issues that arise from the payment gateway provider Razorpay. If you experience any technical issues during the payment process, please contact Razorpay’s customer service directly for assistance.
If you are unhappy with your purchase for any other reason, we offer the option to purchase another product with the same value as the original purchase. We do not offer cash refunds under any circumstances.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will require photographic evidence of the damage or defect before we can process a replacement. We reserve the right to refuse any replacement requests if we believe that the damage or defect was caused by improper handling or storage after delivery.
You may cancel your order at any time before it has been shipped. Once your order has been shipped, we cannot cancel or modify it.
We are unable to refund shipping charges under any circumstances.
If you have any questions or concerns about our return and refund policy, please contact us at firstname.lastname@example.org or via our website’s contact form.
We reserve the right to modify or change our return and refund policy at any time without prior notice. Any changes to our policy will be reflected on this page.